Ζητούνται τρεις (3) Software Support Engineer στη Μάλτα

Jan 02, 2018EURES

Ζητούνται τρεις (3) Software Support Engineer στη Μάλτα

Contract Type:

Permanent

Job description

The Technical Support Engineer Level 1 is the first technical contact point for customers. Is responsible for resolving tickets which are assigned to him/her. Is expected to provide customer service and technical support based on quality metrics provided.

Duties and responsibilities

Take, own and close the support tickets assigned Ensure good ticket documentation at all times Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels Fully document every ticket, including all resolution steps Present a positive, effective and flexible contribution to achieving team targets and objectives Comply with/complete desk specific or ad hoc tasks Meet all personal targets Send all reports asked by the leader when requested Any additional task requested by the Leader/ Manage

Skills and competencies

Customer orientated, motivated to take charge of both customer engagement and problem resolution. High customer service, telephone, oral and written skills. Good written and oral knowledge of English and/or another language, depending on the profile Good knowledge of various hardware, software, and Microsoft® operating systems. Troubleshooting skills Capable of being self-managed Problem-solving skills and technical trouble shooting experience Demonstrated excellence in teamwork, collaboration, and knowledge sharing

Requirements

PC experience – comfortable working with Windows operating systems and Microsoft Office Suite Technical proficiency in one or more of the following: Linux Servers, Networking, Databases, Script languages, Windows Servers, Virtualization Previous customer service experience is desirable Language skills will be considered an asset

Training provided

Full training will be provided by the Site trainer and product specialist manager

Any other benefits

Tek IT Malta Ltd offers:

Free Health Insurance Flexibility in work schedule Friendly working environment Social and team building activities organised

Salary

1300€ - 1400€ (monthly)

How will the interviews be held

Via Skype

Closing date:

1st February 2018

Application: